Any time your business receives a chargeback, our powerful Chargeback Defender™ system notifies you even before the chargeback is debited from your bank account. You can then opt to view details on the chargeback, accept it or perform an online rebuttal to attempt to reverse it.
In addition, our back-end settlement system does an automatic scan on each chargeback to check if a prior refund was issued and if one is found, it will automatically represent and reverse the debited sales amount from your account.
Chargeback Defender™ puts the ball back in your court to defend your account against unfair chargebacks.
Another powerful feature - available exclusively from CDGcommerce!
Sales - U.S.-based Merchants Only
Do you have questions or concerns about our Merchant Account service? Do you have a special request or need help deciding what type of account is right for your business? Speak with one of our Sales representatives and we'll help answer all of your questions and assist you in getting applied for a CDGcommerce Merchant Account!
IMPORTANT NOTE: due to PCI & BANK COMPLIANCE RULES, any Merchant-specific support questions can ***ONLY*** be answered once you have logged in to authenticate yourself through one of our designated Portals below. If you are a merchant and have merchant support-related questions, our staff will be UNABLE to answer them via the Sales Chat link and you MUST first log in to the appropriate Portal BELOW. We take your security & privacy very seriously and this is one of the many steps we take to protect it.
Do you need help with your current merchant application or have underwriting-related questions? .
If you need assistance with your Statements, Merchant Portal, Account Changes, or if you have any other Merchant Account related questions, concerns, or issues, chat with one of our live Merchant Support representatives who will be more than happy to assist you.
To ensure the most efficient support, please login to your MerchantPortal™ using the link at the left. You can then make use of all of our support services as well as our live merchant support options.
Live Partner Support representatives are standing by to help you make money. Our representitives will be glad to assist you in setting up custom applications, closing deals with your referrals, and assist you with any questions or concerns that you may have with your Agent account.
To ensure the most efficient support, please login to your PartnerPortal™ using the link at the left. You can then make use of all of our support services as well as our live partner support options.