Merchant Fraud Defense Protection

Your Money is Protected

The basic AVS & CVV screening provided by most typical payment solutions is not longer sufficient to combat the more sophisticated fraudsters... and that is where our fraud protection suite comes into play.

Our propietary and proven fraud protection suite allow your business to accept a larger number of legitimate sales while more effectively screening out the bad ones. The end result is greater profits and fewer losses.

  • Automatic High-Risk Order Detection

    Our integration with MaxMind provides reliable fraud detection and prevention. Using a collective database of known fraudsters, geographic location scraping, proxy-detection and other powerful technologies, you can feel confident that every transaction has been thoroughly scrubbed for any high-risk indicators and will be flagged for your review or automatically blocked as desired.

  • Dialverify™ Phone Order Verification

    Phone verification is a key fraud protection measure. By adding a brief 20-30 second automated phone verification call to your order checkout process, you can quickly reduce your fraudulent orders by 80% or more.

  • Cardholder Authentication (VbV/MSC)

    Verified by Visa and Mastercard SecureCode is a technology created to give businesses and cardholders added protection and security for their online orders. VbV/MSC can block over 60% of the most common chargeback reason codes and provide you with the ability to easily reverse many unfair chargebacks.

  • Chargeback Defender

    In the event that a chargeback still occurs, you'll receive a rapid notification via e-mail, allowing you to defend against it via our unique pro-active rebuttal system to maximize your chances for a successful reversal in your favor.

  • FDIC Security

    Last but not least, your funds are only touched by FDIC-insured banks. Unlike payment aggregators, no 3rd party will ever get between you and your money.

Please Select a Department Below.

Sales - U.S.-based Merchants Only

Do you have questions or concerns about our Merchant Account service? Do you have a special request or need help deciding what type of account is right for your business? Speak with one of our Sales representatives and we'll help answer all of your questions and assist you in getting applied for a CDGcommerce Merchant Account!

IMPORTANT NOTE: due to PCI & BANK COMPLIANCE RULES, any Merchant-specific support questions can ***ONLY*** be answered once you have logged in to authenticate yourself through one of our designated Portals below. If you are a merchant and have merchant support-related questions, our staff will be UNABLE to answer them via the Sales Chat link and you MUST first log in to the appropriate Portal BELOW. We take your security & privacy very seriously and this is one of the many steps we take to protect it.


Do you need help with your current merchant application or have underwriting-related questions? .

Existing Merchant Support

If you need assistance with your Statements, Merchant Portal, Account Changes, or if you have any other Merchant Account related questions, concerns, or issues, chat with one of our live Merchant Support representatives who will be more than happy to assist you.

To ensure the most efficient support, please login to your MerchantPortal™ using the link at the left. You can then make use of all of our support services as well as our live merchant support options.

Reseller Support

Live Partner Support representatives are standing by to help you make money. Our representitives will be glad to assist you in setting up custom applications, closing deals with your referrals, and assist you with any questions or concerns that you may have with your Agent account.

To ensure the most efficient support, please login to your PartnerPortal™ using the link at the left. You can then make use of all of our support services as well as our live partner support options.