Privacy Policy

This is a privacy policy for CDGcommerce, Inc. and the cdgcommerce.com website. It describes the data we collect on the site and what we do with it.

Keeping this information private and secured is very important to us. We invite you to contact us if you have questions about this policy. You may contact us by e-mail at support@cdgcommerce.com. You may call us at 888-586-3346.

What information do we collect?

We collect browser information and other non-user specific information to support the operation of the system and provide us with broad user patterns and data. There are various forms on the site such as an inquiry form, partner application and merchant account applications. This information is provided to CDGcommerce to support the processing of the request. We also collect the information required to generate and process merchant account applications. This information is kept internally and only provided to First National Bank of Omaha upon submission of the application for underwriting.

What do we do with the information we collect?

Information collected on this site is not sold or transferred to any person or party that is not directly involved in normal business operations. CDGcommerce uses information collected from this website for internal use only, but may share some information with parties deemed necessary to completing or fulfilling the underwriting of a new application or request for information.

We also use the LiveHelp help system on this site. LiveHelp provides us with an online customer service solution so that we may serve you better.

Cookies

Cookies are a technology which can be used to provide you with tailored information from a Web site. A cookie is an element of data that a Web site can send to your browser, which may then be stored on your system.

We, and most websites, utilize cookie technology to help provide a better user experience. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. However, the application cannot be processed on this site if you choose not to accept the cookies here. Our site makes use of cookies to support the application processing system. They are used to process the person's entries through the application system.

Data updates

If any of the information you provide to us changes, please update us by sending an email to info@cdgcommerce.com or by calling us at 888-586-3346.

Email policy

CDGcommerce may use your email address to communicate with you about applications you have submitted, accounts you maintain or inquiries you have made about our services. In addition, we may send you email communications for customer satisfaction purposes or to inform you of special offers we believe will be of interest to you. We will never sell your contact information. If you have questions about this policy, please email us at info@cdgcommerce.com. If you believe you received an email from us that is in violation of this policy, please report it to info@cdgcommerce.com.

Please Select a Department Below.

Sales - U.S.-based Merchants Only

Do you have questions or concerns about our Merchant Account service? Do you have a special request or need help deciding what type of account is right for your business? Speak with one of our Sales representatives and we'll help answer all of your questions and assist you in getting applied for a CDGcommerce Merchant Account!

IMPORTANT NOTE: due to PCI & BANK COMPLIANCE RULES, any Merchant-specific support questions can ***ONLY*** be answered once you have logged in to authenticate yourself through one of our designated Portals below. If you are a merchant and have merchant support-related questions, our staff will be UNABLE to answer them via the Sales Chat link and you MUST first log in to the appropriate Portal BELOW. We take your security & privacy very seriously and this is one of the many steps we take to protect it.


Underwriting

Do you need help with your current merchant application or have underwriting-related questions? .

Existing Merchant Support

If you need assistance with your Statements, Merchant Portal, Account Changes, or if you have any other Merchant Account related questions, concerns, or issues, chat with one of our live Merchant Support representatives who will be more than happy to assist you.

To ensure the most efficient support, please login to your MerchantPortal™ using the link at the left. You can then make use of all of our support services as well as our live merchant support options.


Reseller Support

Live Partner Support representatives are standing by to help you make money. Our representitives will be glad to assist you in setting up custom applications, closing deals with your referrals, and assist you with any questions or concerns that you may have with your Agent account.

To ensure the most efficient support, please login to your PartnerPortal™ using the link at the left. You can then make use of all of our support services as well as our live partner support options.