Award Winning Service

CDGcommerce is pleased to announce that it has been awarded the Editors Choice Award for July 2005 from WebHostMagazine. Read our testimonials

Real-Time Ratings and Status

Response Averages (over last 30 days)

At CDGcommerce, we take an open and public view on support and service. Our goal is to provide the highest level of service to our clients and we stand behind these goals. Our performance is monitored and analyzed daily and the results are relayed directly to our Web site, unfiltered and unbiased. CDGcommerce is the ONLY merchant services provider to publish real-time statistics on its support response and resolution times.

Merchant Approval %	Request Response Time	Request Resolution Time	Merchant Satisfaction Rating
97.5%	0.66 Hours	3.05 Hours	98.1%

Support Response and Resolution Time Goals

In an effort to provide the very highest level of customer service, we have set forth the following internal goals for support:

• Monday - Friday: Response Time of < 2 Hours, Resolution < 24 Hours
• Weekends: Response Time of < 24 Hours, Resolution < 48 Hours
• Satisfaction: Our Goal is Simple - 100% Merchant Satisfaction