CDGcommerce Award Winning Services

 

 



CDGcommerce is pleased to announce that it has been awarded the Editors Choice Award for July 2005 from WebHostMagazine. Read our testimonials

HACKER SAFE certified sites prevent over 99.9% of hacker crime.

Real-Time Ratings and Status

Response Averages (over last 30 days)

At CDGcommerce, we take an open and public view on support and service. Our goal is to provide the highest level of service to our clients and we stand behind these goals. Our performance is monitored and analyzed daily and the results are relayed directly to our Web site, unfiltered and unbiased. CDGcommerce is the ONLY merchant services provider to publish real-time statistics on its support response and resolution times.

Merchant
Approval %
Request Response Time
Request Resolution Time
Merchant Satisfaction Rating

97.5%

0.66 Hours

3.05 Hours

98.1%

Support Response and Resolution Time Goals

In an effort to provide the very highest level of customer service, we have set forth the following internal goals for support:

 

Please Select a Department Below.

Sales - U.S.-based Merchants Only

Do you have questions or concerns about our Merchant Account service? Do you have a special request or need help deciding what type of account is right for your business? Speak with one of our Sales representatives and we'll help answer all of your questions and assist you in getting applied for a CDGcommerce Merchant Account!

IMPORTANT NOTE: due to PCI & BANK COMPLIANCE RULES, any Merchant-specific support questions can ***ONLY*** be answered once you have logged in to authenticate yourself through one of our designated Portals below. If you are a merchant and have merchant support-related questions, our staff will be UNABLE to answer them via the Sales Chat link and you MUST first log in to the appropriate Portal BELOW. We take your security & privacy very seriously and this is one of the many steps we take to protect it.


Underwriting

Do you need help with your current merchant application or have underwriting-related questions? .

Existing Merchant Support

If you need assistance with your Statements, Merchant Portal, Account Changes, or if you have any other Merchant Account related questions, concerns, or issues, chat with one of our live Merchant Support representatives who will be more than happy to assist you.

To ensure the most efficient support, please login to your MerchantPortal™ using the link at the left. You can then make use of all of our support services as well as our live merchant support options.


Reseller Support

Live Partner Support representatives are standing by to help you make money. Our representitives will be glad to assist you in setting up custom applications, closing deals with your referrals, and assist you with any questions or concerns that you may have with your Agent account.

To ensure the most efficient support, please login to your PartnerPortal™ using the link at the left. You can then make use of all of our support services as well as our live partner support options.